Complaints

To file a complaint, please follow the steps below:

You file a complaint, among others, by completing the complaint form available on the online shop website: link, or by submitting the complaint in person at one of our retail shops (list of shops can be found on our website: STORE LOCATOR).

Please print the completed complaint form or statement and sign it.
If you are unable to print it, please send a completed form to e-sklep@dnicler.eu.
Please send the products together with a completed complaint form or statement to:

E-sklep DCG S.A 
ul. Bysławska 44
04-993 Warszawa

or return them in person at one of our retail shops (list of shops can be found on our website: STORE LOCATOR).

Your complaint will be handled within up to 14 days of receipt of your complaint. You will be informed about the Appraiser’s decision by email or phone.

Please be informed of the possibility of using out-of-court methods of examining complaints about the Products, e.g. once the complaint procedure has been finished, the Customer may file a motion to initiate mediation or a motion to bring the case before the arbitration court (the motion may be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. Pursuing claims out-of-court once the complaint procedure has been finished is free of charge.